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Please select the issue you're having. If none of the selections fit your problem, please select, "Other / Not Listed".
Please let us know where you purchased this product from and please know that we sincerely apologize for you receiving a used product. The only devices sold used would be our Certified Refurbished devices sold on Inovelli.com.
Please let us know where you purchased this product from so we can easily look up your order.
Please provide your order # if you have it. This will help us find your order to better help you. If you don't have it, no worries, we'll look it up via your last name.
Please select your HUB or Gateway
Please select your Inovelli or Ilumin smart device.
As of 05/25/19, we are not able to give electrical advice due to liabilities. We can provide schematics based off your selection, however, if you can't read them or your wiring is different, then please reach out to a licensed electrician.
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Inovelli, LLC. 4225 W. Main St. Suite F, Kalamazoo, MI 49006