NZW37 Quick Setup for Wink Users

(Auto-Inclusion Setup)

Please make sure you have no logo on the front of your plug. This means you have the scene enabled version. If you have a logo on the front of your plug, please setup the plug using the non-auto-inclusion setup (www.inovelli.com/nzw37-setup/wink).

disclaimer
Android Users v3
iphone Users v2

Step By Step Video & Text Instructions

This is the full video broken up into step by step instructions. 
Android | iOS

Full Video With Subtitles Installation

Full video of us walking you through the setup of your Plug-In Module.

Step By Step Written Instructions

PDF version of step by step instructions as listed below.

Original Owner’s Manual

Just in case you tossed the manual or would just prefer to read it digitally.

Thank you for your purchase of the NZW37 Smart Plug. If you run into any problems along the way, please contact us. We’re here to help! In addition, to visit our troubleshooting page, click here.

Step by Step Instructions – Android Users

(iOS Users, please click here or scroll down about halfway)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • Cell Phone or Tablet
  • Wink HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Lamp(s)/Appliance(s)

Before plugging in your module, please plug in the device(s) you are looking to control.  In addition, make sure that both devices together do not equal more than 16 Amps. Each individual outlet can handle up to 10 Amps, but together, the device cannot go above 16 Amps.

Note: It is not recommended plugging in space (electric) heaters, or any other appliances that may present a hazardous condition due to unattended, unintentional, or automatic power control.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Adding (Including) to the Network & Completing the Setup Process

Alright, let’s include your Z-Wave device to your network!

Please do not plug in your device until you start the actual inclusion process — this plug has, “Auto-Inclusion” so if you plug it in too early, it will not auto-include.

Including Steps:

  • Click on the Menu and then, “Hubs”
  • On the HUBS screen, click, “Add a Product” underneath the picture of the HUB
  • Click on, “Lighting”
  • Scroll down to the very bottom and press, “Switches”
  • Then click, “Generic Z-Wave Binary Switch”
  • Press, “Next” where it says to, “Refer to the product manual…” since you will not need it if you are following these directions!
  • On the, “Select HUB” screen, select your HUB of choice (if you have multiple) and click, “Next”
  • Click, “Next” again
  • Click, “Connect Now” and your HUB will start flashing
  • Plug in your device and let it find the signal from the HUB.
    • If successful, your Inovelli device will flash WHITE twice (NOTE: Auto-Inclusion will time out after 30 seconds)
    • If your Inovelli device does not flash WHITE within 30 seconds, please use the alternate method of pairing which is pressing the middle button 6x within 1 second.
  • If successful, your HUB will flash GREEN and your phone will say, “Success”

Congratulations, you now have a remote controlled smart plug!

IMPORTANT: It is important to note what color the HUB turns when flashing. Sometimes Wink will throw an error on the screen that says, “This is taking longer than expected”.  If your HUB turns GREEN and you still get this error, just close out of your Wink App and re-open and the switch should be there (give it a few seconds).

Naming Your Switches:

  • When pairing (including) is successful, you will be prompted to name three (3) separate switches
  • The first switch (top) is the “Main” switch
  • The second switch will be your left outlet (if looking directly at the module)
  • The third switch will be your right outlet (if looking directly at the module)

Remember what you name your switches since you will be using these names below when setting up the “Main” switch to control both the second and third switch simultaneously via Robots.

PLEASE READ IF ONLY ONE SWITCH IS PICKED UP DURING PAIRING PROCESS: 

If, when your phone says, “Success” it only lists one (1) switch, please name it, “Main” for now. Sometimes Wink does not show that it picked up all three switches. Force close the app (ie: press the square button on the bottom of your phone to bring up your running apps, and swipe Wink closed)

Now, re-open the Wink app, wait a few seconds for it to load and your other switches should show up.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 4-
Making the 3rd (Main) Switch a, “Master” Switch to Control Lights Simultaneously

NOTE: Wink has recently updated their firmware and these instructions will no longer work. We are working with their support team to fix this, but cannot give a timeline (we sent a care package 12/07/17, which will hopefully help speed things up). We apologize for the inconvenience. We recommend putting the Left and Right Channels in a Group to control them simultaneously.

You may have noticed that when you synced your NZW37, it created three separate switches. This is normal. However, the current software setup has the main switch (not the Switch Endpoints) only controlling the right outlet (if you’re facing the front of the outlet).

To turn this main switch into a switch that can control both Switch Endpoints, here’s what you need to do (we’ll be creating two robots).

Robot 1  |  Turn Switches On

  • On the main menu, click on the, “Robot” picture at the very top
  • Scroll to the bottom and click, “New Robot”
  • Edit the name to whatever you prefer (we suggest: Inovelli Master Switch On)
  • Under, “If This Robot Detects”, click on, “Something”
  • Scroll down to the, “Devices” section and find your Main Switch from Step 4 (whatever you called it) and click on it.
  • Select, “Comes On” and click, “Save”
  • Leave it as, “Anytime”
  • Click on, “Make This Happen” under the, “Then” section
  • Scroll down the list and find your two individual switches and select the first one
  • Move the indicator to the, “on” position if it’s not there already and click, “Save”
  • Click on, “Make Something Else Happen” and find your second switch
  • Move the indicator to the, “on” position if it’s not there already and click, “Save”
  • Click, “Done” on the top right of the screen

Robot 2  |  Turn Switches Off

  • On the main menu, click on the, “Robot” picture at the very top
  • Scroll to the bottom and click, “New Robot”
  • Edit the name to whatever you prefer (we suggest: Inovelli Master Switch Off)
  • Under, “If This Robot Detects”, click on, “Something”
  • Scroll down to the, “Devices” section and find your Main Switch from Step 4 (whatever you called it) and click on it.
  • Select, “Turns Off” and click, “Save”
  • Leave it as, “Anytime”
  • Click on, “Make This Happen” under the, “Then” section
  • Scroll down the list and find your two individual switches and select the first one
  • Move the indicator to the, “off” position if it’s not there already and click, “Save”
  • Click on, “Make Something Else Happen” and find your second switch
  • Move the indicator to the, “off” position if it’s not there already and click, “Save”
  • Click, “Done” on the top right of the screen

Congratulations, you now have the ability to control two switches individually as well as simultaneously!

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Device Removal-
Removing Your Smart Plug From Wink

In the event that you have to remove the smart plug from your Wink system, please follow the directions below. If you’d like to re-add the device to Wink after your removal, please remember to exclude the device.

When removing the device, please remove the, “Main” switch instead of the two individual ones. We’ve found this is the best way to remove all three.

(NOTE: this is the same process for Wink HUB’s 1.0 & 2.0)

Removal Steps:

  • From the, “Lights” menu, please click on the three dots on the top right of the screen
  • Next, select the light/switch you’d like to remove under the, “Lights” section (remember to choose the, “Main” switch)
  • Scroll down to the bottom and select, “Remove Light” and tap, “Remove” on the popup
  • Continue to press, “Next” until you reach the, “Disconnect Now” screen
  • Make sure you can see your HUB (this is optional, but helpful) and once ready, press, “Disconnect Now”
  • Your HUB will begin flashing BLUE
  • Press the Middle Button on the front of your NZW37 six (6) times within 1 second
    • If successful, your HUB will flash GREEN
    • If unsuccessful, your HUB will flash RED — if this happens, please move the plug closer to the HUB and try again

Your smart plug should now be removed from the Wink HUB. If, when you return to the main screen you see any of the plugs/outlets still showing up, give it a few seconds and they should disappear.

**If you are having issues removing your device, try removing the device directly next to the HUB. This will solve 95% of all problems you may have when removing**

Full Installation Videos

(Coming Soon)

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire syncing process, while the second video helps you set up a master switch by creating a group. Thank you for your purchase and we hope you enjoy your product!

Wink "Master Switch" Setup

Step by Step Instructions – iOS Users

(Android Users, please click here or scroll up to the top)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • iPhone or iPad
  • Wink HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Lamp(s)/Appliance(s)

Before plugging in your module, please plug in the device(s) you are looking to control.  In addition, make sure that both devices together do not equal more than 16 Amps. Each individual outlet can handle up to 10 Amps, but together, the device cannot go above 16 Amps.

Note: It is not recommended plugging in space (electric) heaters, or any other appliances that may present a hazardous condition due to unattended, unintentional, or automatic power control.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Adding (Including) to the Network & Completing the Setup Process

Alright, let’s include your Z-Wave device to your network!

Please do not plug in your device until you start the actual inclusion process — this plug has, “Auto-Inclusion” so if you plug it in too early, it will not auto-include.

Including Steps:

  • Click on the Menu and then, “Hubs”
  • On the HUBS screen, click, “Add a Product” underneath the picture of the HUB
  • Click on, “Lighting”
  • Scroll down to the very bottom and press, “Switches”
  • Then click, “Generic Z-Wave Binary Switch”
  • Press, “Next” where it says to, “Refer to the product manual…” since you will not need it if you are following these directions!
  • On the, “Select HUB” screen, select your HUB of choice (if you have multiple) and click, “Next”
  • Click, “Next” again
  • Click, “Connect Now” and your HUB will start flashing
  • Plug in your device and let it find the signal from the HUB.
    • If successful, your Inovelli device will flash WHITE twice (NOTE: Auto-Inclusion will time out after 30 seconds)
    • If your Inovelli device does not flash WHITE within 30 seconds, please use the alternate method of pairing which is pressing the middle button 6x within 1 second.
  • If successful, your HUB will flash GREEN and your phone will say, “Success”

Congratulations, you now have a remote controlled smart plug!

IMPORTANT: It is important to note what color the HUB turns when flashing. Sometimes Wink will throw an error on the screen that says, “This is taking longer than expected”.  If your HUB turns GREEN and you still get this error, just close out of your Wink App and re-open and the switch should be there (give it a few seconds).

Naming Your Switches:

  • When pairing (including) is successful, you will be prompted to name one (1) switch
    • This is your main switch — please temporarily name it, “Main”
  • Once complete, go to the main screen
  • You should see your three switches there (if you don’t see three switches, please close and re-open your app and wait a few seconds)
  • The other two switches (Wink labels them, “Switch”) are your right and left smart outlets
    • Feel free to name them what you’d like, but remember which one is the right and which one is the left
    • In this example, we will name them, “Right Outlet” and “Left Outlet”

Remember what you name your switches since you will be using these names below when setting up the “Main” switch to control both the second and third switch simultaneously via Robots.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 4-
Making the 3rd (Main) Switch a, “Master” Switch to Control Lights Simultaneously

NOTE: Wink has recently updated their firmware and these instructions will no longer work. We are working with their support team to fix this, but cannot give a timeline (we sent a care package 12/07/17, which will hopefully help speed things up). We apologize for the inconvenience. We recommend putting the Left and Right Channels in a Group to control them simultaneously.


You may have noticed that when you synced your NZW37, it created three separate switches. This is normal. However, the current software setup has the main switch (not the Switch Endpoints) only controlling the right outlet (if you’re facing the front of the outlet).

To turn this main switch into a switch that can control both Switch Endpoints, here’s what you need to do (we’ll be creating two robots).

Robot 1  |  Turn Switches On

  • On the main menu, click on the, “Robot” picture at the very bottom of your screen
  • Scroll to the bottom and click, “New Robot”
  • Edit the name to whatever you prefer (we suggest: Inovelli Main Switch On)
  • Under, “If This Robot Detects”, click on, “Something”
  • Scroll down to the, “Devices” section and find your Main Switch from Step 4 (whatever you called it – we suggested, “Main”) and click on it.
  • Select, “Turns On” and click, “Save”
  • Leave it as, “Anytime”
  • Click on, “Make This Happen” under the, “Then” section
  • Scroll down the list and find your two individual switches (ie: Right Outlet & Left Outlet) and select the first one
  • Move the indicator to the, “on” position if it’s not there already and click, “Save”
  • Click on, “Make Something Else Happen” and find your second switch
  • Move the indicator to the, “on” position if it’s not there already and click, “Save”
  • Click, “Done” on the top right of the screen

Robot 2  |  Turn Switches Off

  • Back on the, “Robots” screen, scroll to the bottom and click, “New Robot”
  • Edit the name to whatever you prefer (we suggest: Inovelli Main Switch Off)
  • Under, “If This Robot Detects”, click on, “Something”
  • Scroll down to the, “Devices” section and find your Main Switch from Step 4 (whatever you called it- we suggested, “Main”) and click on it.
  • Select, “Turns Off” and click, “Save”
  • Leave it as, “Anytime”
  • Click on, “Make This Happen” under the, “Then” section
  • Scroll down the list and find your two individual switches (ie: Right Outlet & Left Outlet) and select the first one
  • Move the indicator to the, “off” position if it’s not there already and click, “Save”
  • Click on, “Make Something Else Happen” and find your second switch
  • Move the indicator to the, “off” position if it’s not there already and click, “Save”
  • Click, “Done” on the top right of the screen

Congratulations, you now have the ability to control two switches individually as well as simultaneously!

-Device Removal-
Removing Your Smart Plug From Wink

In the event that you have to remove the smart plug from your Wink system, please follow the directions below. If you’d like to re-add the device to Wink after your removal, please remember to exclude the device (Step 3).

When removing the device, please remove the, “Main” switch instead of the two individual ones. We’ve found this is the best way to remove all three.

(NOTE: this is the same process for Wink HUB’s 1.0 & 2.0)

Removal Steps:

  • From the, “Lights” menu, please click on the gear icon on the top right of the screen
  • Next, select the light/switch you’d like to remove (remember to choose the, “Main” switch)
  • Scroll down to the bottom and select, “Remove This Light” and tap, “Remove” on the popup
  • Continue to press, “Next” until you reach the, “Disconnect Now” screen
  • Make sure you can see your HUB (this is optional, but helpful) and once ready, press, “Disconnect Now”
  • Your HUB will begin flashing BLUE
  • Press the Middle Button on the front of your NZW37 3-5 times within 3 seconds (make sure the white LED light turns on and off when you’re pressing the button)
    • If successful, your HUB will flash GREEN
    • If unsuccessful, your HUB will flash RED — if this happens, please move the plug closer to the HUB and try again

Your smart plug should now be removed from the Wink HUB. If, when you return to the main screen you see any of the plugs/outlets still showing up, give it a few seconds and they should disappear.

If you want to re-pair/include the plug again, you’ll want to Exclude (Step 3) it again.

**If you are having issues removing your device, try removing the device directly next to the HUB. This will solve 95% of all problems you may have when removing**

Full Installation Videos

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire syncing process, while the second video helps you set up a master switch by creating a group. Thank you for your purchase and we hope you enjoy your product!

Wink NZW37 Installation

Wink "Master Switch" Setup