NZW39 Quick Setup for SmartThings Users

disclaimer
Android Users v3
iphone Users v2

Step By Step Video & Text Instructions

This is the full video broken up into step by step instructions. 
Android

Full Video With Subtitles Installation

Full video of us walking you through the setup of your Plug-In Module.

Step By Step Written Instructions

PDF version of step by step instructions as listed below.

Original Owner’s Manual

Just in case you tossed the manual or would just prefer to read it digitally.

Thank you for your purchase of the NZW39 Smart Plug. If you run into any problems along the way, please contact us. We’re here to help! In addition, to visit our troubleshooting page, click here.

Step by Step Instructions – Android Users

(iOS Users, please click here or scroll down about halfway)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • Cell Phone or Tablet
  • SmartThings HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Your Lamp

Before plugging in your module, please plug in the lamp you are looking to control. In addition, make sure that the bulbs wattage is below 500 Watts.

For best performance, use a CFL or Incandescent bulbs that are dimmable. If you’d like to use an LED bulb, please note that not all bulbs work properly with our device (as well as most dimmable switches and plugs in the market) and you may experience flickering or the bulb may not fully shut off.

Because we are personal advocates of LED bulbs, we’ve tested multiple bulbs and brands and have put together a list of bulbs that are compatible and work well with our module.

** Please click here or scroll all the way to the bottom for the complete list we’ve tested. If you have a bulb that works that you’ve tested yourself, it would be great if you could share! **

Note: Please only use dimmable bulbs with this module. This is not an appliance module, so plugging in an appliance or something that is not dimmable may cause injury.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Plug In the Module & Exclude (Optional – But Highly Recommended)

You are now ready to plug in your module and start to sync to your SmartThings HUB.

Before we start the official syncing (including) process, we are going to go over how to exclude a device. This step is optional, but we like to do it with any new Z-Wave device we get/test, just to make sure. The excluding process is like a reset, and it’s helpful if you bought the device used, or if there is an issue with your HUB/Gateway.  Plus, it doesn’t hurt!

Excluding Steps:

  • Open up your SmartThings app
  • Click on the three lines in the top left of your app (menu)
  • Click on, “Hub is Online”
  • Click on, “Z-Wave Utilities”
  • Click on, “General Device Exclusion”
  • Push on the Middle Button on the front of your NZW39 3-5 times within 3 seconds
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • You should now see that your device is excluded

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 4-
Adding (Including) to the Network & Completing the Setup Process

Once you’ve finished the Exclusion Process (or if you’ve skipped it) it’s time to include your Z-Wave device to your network.

Including Steps:

  • If you’ve excluded, press the back button, and then the “x” until you are back at the, “My Home” screen where you can see the, “Add a Thing” button (note: if you have a lot of devices, you will have to scroll down to the bottom)
  • Press, “Add a Thing” and it will automatically start looking for devices
  • Press the Middle Button on the front of your NZW39 3-5 times within 3 seconds to activate inclusion
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • You should now see that your device is detected (“Z-Wave Dimmer” should appear)

Setup After Inclusion

  • After your device was detected, press, “Save” (or if you’d like to rename your device, you can do that and then click, “Save”)
  • Once you click, “Save” a pop up will appear asking you to, “Confirm Paired Devices” — Click, “OK”
  • Now you are back at the, “My Home” screen and you will see the Z-Wave switch on the screen which is labeled, “Z-Wave Dimmer”

Now, you’ve successfully paired your device! Enjoy turning on and off your device with your phone, schedules, robots, or whatever you’d like to use. As always, we’re here to help. If you have any questions about setting up schedules or simply home automation in general, we’d love to answer them!

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Device Removal-
Removing Your Smart Plug From SmartThings

Please follow the below directions to remove your smart plug from your SmartThings HUB.
(NOTE: this is the same process for SmartThings HUB’s 1.0 & 2.0)

Removal Steps:

  • From the, “My Home” screen (make sure you are on your, “Things” tab — located at the top) click on the device you’d like to remove
  • Click on the gear icon (top right of the screen)
  • Press the red, “Remove” button at the bottom
  • On the removal screen, you may receive a pop-up asking if you’re sure you want to remove this device
    • Press, “Remove Anyway”
  • Press the Middle Button on the front of your NZW39 3-5 times within 3 seconds
    • If successful, you will see a message saying that the device was successfully removed from SmartThings
    • If unsuccessful, you will see a message saying that the device failed to be removed from SmartThings — if this happens, please move the plug closer to the HUB and try again.

Your smart plug should now be removed from the SmartThings HUB. If you want to re-pair/include the plug again, you’ll want to Exclude (Step 3) it again.

**If you are having issues removing your device, try removing the device directly next to the HUB. This will solve 95% of all problems you may have when removing**

Full Installation Videos

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire pairing process, while the second video helps you set up a schedule with your smart plug (ie: if you want your plug to turn on and off at certain times). Thank you for your purchase and we hope you enjoy your product!

SmartThings NZW36 Installation

SmartThings "Light Schedule" Setup

Step by Step Instructions – iOS

(Android Users, please click here or scroll up to the top)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • iPhone or iPad
  • SmartThings HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Your Lamp

Before plugging in your module, please plug in the lamp you are looking to control. In addition, make sure that the bulbs wattage is below 500 Watts.

For best performance, use a CFL or Incandescent bulbs that are dimmable. If you’d like to use an LED bulb, please note that not all bulbs work properly with our device (as well as most dimmable switches and plugs in the market) and you may experience flickering or the bulb may not fully shut off.

Because we are personal advocates of LED bulbs, we’ve tested multiple bulbs and brands and have put together a list of bulbs that are compatible and work well with our module.

** Please click here or scroll all the way to the bottom for the complete list we’ve tested. If you have a bulb that works that you’ve tested yourself, it would be great if you could share! **

Note: Please only use dimmable bulbs with this module. This is not an appliance module, so plugging in an appliance or something that is not dimmable may cause injury.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Plug In the Module & Exclude (Optional – But Highly Recommended)

You are now ready to plug in your module and start to sync to your SmartThings HUB.

Before we start the official syncing (including) process, we are going to go over how to exclude a device. This step is optional, but we like to do it with any new Z-Wave device we get/test, just to make sure. The excluding process is like a reset, and it’s helpful if you bought the device used, or if there is an issue with your HUB/Gateway.  Plus, it doesn’t hurt!

Excluding Steps:

  • Open up your SmartThings app
  • Click on the, “More” button (three lines) at the bottom right of your app
  • Click on, “Hub is Online”
  • Click on, “Z-Wave Utilities”
  • Click on, “General Device Exclusion”
  • When it asks if you’re sure you want to exclude a Z-Wave Device, click, “Remove”
  • Push on the Middle Button on the front of your NZW39 3-5 times within 3 seconds
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • If successful, you will receive a message saying, “An unknown device was excluded. It is now reset and can be added to your Hub’s Z-Wave network”

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 4-
Adding (Including) to the Network & Completing the Setup Process

Once you’ve finished the Exclusion Process (or if you’ve skipped it) it’s time to include your Z-Wave device to your network.

Including Steps:

  • If you’ve excluded, press the back button, then the “x”, and finally tap on the, the, “My Home” button (bottom of the screen) and look for the, “Add a Thing” button (note: if you have a lot of devices, you will have to scroll down to the bottom)
  • Press, “Add a Thing” and it will automatically start looking for devices
  • Press the Middle Button on the front of your NZW39 3-5 times within 3 seconds to activate inclusion
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • You should now see that your device is detected (“Z-Wave Dimmer” should appear)

Setup After Inclusion

  • After your device was detected, press, “Save” (or if you’d like to rename your device, you can do that and then click, “Save”)
  • Once you click, “Save” a pop up will appear asking you to, “Confirm Paired Devices” — Click, “OK”
  • Now you are back at the, “My Home” screen and you will see the Z-Wave switch on the screen which is labeled, “Z-Wave Dimmer”

Now, you’ve successfully paired your device! Enjoy turning on and off your device with your phone, schedules, robots, or whatever you’d like to use. As always, we’re here to help. If you have any questions about setting up schedules or simply home automation in general, we’d love to answer them!

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

Full Installation Videos

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire pairing process, while the second video helps you set up a schedule with your smart plug (ie: if you want your plug to turn on and off at certain times). Thank you for your purchase and we hope you enjoy your product!

SmartThings NZW39 Installation

SmartThings "Light Schedule" Setup