NZW39 Quick Setup for Wink Users

disclaimer
Android Users v3
iphone Users v2

Step By Step Video & Text Instructions

This is the full video broken up into step by step instructions. 
Android

Full Video With Subtitles Installation

Full video of us walking you through the setup of your Plug-In Module.

Step By Step Written Instructions

PDF version of step by step instructions as listed below.

Original Owner’s Manual

Just in case you tossed the manual or would just prefer to read it digitally.

Thank you for your purchase of the NZW39 Smart Plug. If you run into any problems along the way, please contact us. We’re here to help! In addition, to visit our troubleshooting page, click here.

Step by Step Instructions

(iOS Users, please click here or scroll down about halfway)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • Cell Phone or Tablet
  • Wink HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Lamp(s)/Appliance(s)

Before plugging in your module, please plug in the lamp you are looking to control. In addition, make sure that the bulbs wattage is below 500 Watts.

For best performance, use a CFL or Incandescent bulbs that are dimmable. If you’d like to use an LED bulb, please note that not all bulbs work properly with our device (as well as most dimmable switches and plugs in the market) and you may experience flickering or the bulb may not fully shut off.

Because we are personal advocates of LED bulbs, we’ve tested multiple bulbs and brands and have put together a list of bulbs that are compatible and work well with our module.

** Please click here or scroll all the way to the bottom for the complete list we’ve tested. If you have a bulb that works that you’ve tested yourself, it would be great if you could share! **

Note: Please only use dimmable bulbs with this module. This is not an appliance module, so plugging in an appliance or something that is not dimmable may cause injury.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Plug In the Module & Exclude (Optional)

You are now ready to plug in your module and start to sync to your Wink HUB.

Before we start the official pairing (including) process, we are going to go over how to exclude a device. This step is optional, but we like to do it with any new Z-Wave device we get/test, just to make sure. The excluding process is like a reset, and it’s helpful if you bought the device used, or if there is an issue with your HUB/Gateway. Plus, it doesn’t hurt!

IMPORTANT: Before beginning, make sure you can see your HUB from where you are standing (you can move the device later).

Excluding Steps:

  • Open up your Wink app and go to the main menu
  • Click on the, “Hubs” icon
  • Once on the, “Hubs” menu, click on the three dots on top right of your screen to access the, “Settings” menu
  • Select the Hub you eventually want to pair your device to
  • Scroll down about halfway and select, “Z-Wave Controls”
  • REMINDER: Please make sure you can see your Hub from where you are excluding your device from to ensure the exclusion process works
  • While watching your HUB, click on, “Exclusion Mode” — you should see your HUB flashing
  • Push on the Middle Button on the front of your NZW36 3-5 times within 3 seconds
  • If successful, your HUB should stop flashing and turn GREEN. If it does not turn green, then please continue to try to exclude.

**If you are having issues excluding your device, try excluding the device directly next to the HUB. This will solve 95% of all problems you may have when excluding**

-Step 4-
Adding (Including) to the Network & Completing the Setup Process

Once you’ve finished the Exclusion Process (or if you’ve skipped it) it’s time to include your Z-Wave device to your network.

Including Steps:

  • If you’ve excluded, press the back button (<) on the top left of your screen, then the three dots on the top left
  • On the HUBS screen, click, “Add a Product” underneath the picture of the HUB
  • Scroll down about halfway and press, “Lights”
  • Scroll down to the very bottom and press, “ZWave Switch”
  • Press, “Next” where it says to, “Refer to the product manual…” since you will not need it if you are following these directions!
  • On the, “Select HUB” screen, select your HUB of choice (if you have multiple) and click, “Next”
  • Click, “Next” again
  • Click, “Connect Now” and your HUB will start flashing
  • While your HUB is flashing, press the Middle Button on the front of your NZW36 3-5 times within 3 seconds
  • If successful, your HUB will flash GREEN and your phone will say, “Success”

Congratulations, you now have a remote controlled smart plug!

IMPORTANT: It is important to note what color the HUB turns when flashing. Sometimes Wink will throw an error on the screen that says, “This is taking longer than expected”.  If your HUB turns GREEN and you still get this error, just close out of your Wink App and re-open and the switch should be there (give it a few seconds).

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Device Removal-
Removing Your Smart Plug from Wink

Please follow the below directions to remove your smart plug from your Wink HUB.
(NOTE: this is the same process for Wink HUB’s 1.0 & 2.0)

Removal Steps:

  • From the, “Lights” menu, please click on the three dots on the top right of the screen
  • Next, select the light/switch you’d like to remove under the, “Lights” section
  • Scroll down to the bottom and select, “Remove Light” and tap, “Remove” on the popup
  • Continue to press, “Next” until you reach the, “Disconnect Now” screen
  • Make sure you can see your HUB (this is optional, but helpful) and once ready, press, “Disconnect Now”
  • Your HUB will begin flashing BLUE
  • Press the Middle Button on the front of your NZW36 3-5 times within 3 seconds (make sure the white LED light turns on and off when you’re pressing the button)
    • If successful, your HUB will flash GREEN
    • If unsuccessful, your HUB will flash RED — if this happens, please move the plug closer to the HUB and try again

Your smart plug should now be removed from the Wink HUB. If you want to re-pair/include the plug again, you’ll want to Exclude (Step 3) it again.

**If you are having issues removing your device, try removing the device directly next to the HUB. This will solve 95% of all problems you may have when removing**

Full Installation Videos

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire pairing process, while the second video helps you set up a schedule with your smart plug (ie: if you want your plug to turn on and off at certain times). Thank you for your purchase and we hope you enjoy your product!

Wink NZW36 Installation

Wink "Light Schedule" Setup

Step by Step Instructions

(Android Users, please click here or scroll up to the top)

– Step 1 –
Gather Your Materials & Find an Appropriate Outlet

Materials Needed:

  • Grounded Outlet
  • iPhone or iPad
  • Wink HUB 1.0 or 2.0

Locate an indoor outlet which is grounded and within the recommended distance (less than 30ft) from your Z-Wave Hub/Gateway.

Walls, furniture, and other obstructions may affect the communication between the Plug-In Module and your Hub/Gateway, so please keep this in mind when selecting your location.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 2-
Plug In Lamp(s)/Appliance(s)

Before plugging in your module, please plug in the lamp you are looking to control. In addition, make sure that the bulbs wattage is below 500 Watts.

For best performance, use a CFL or Incandescent bulbs that are dimmable. If you’d like to use an LED bulb, please note that not all bulbs work properly with our device (as well as most dimmable switches and plugs in the market) and you may experience flickering or the bulb may not fully shut off.

Because we are personal advocates of LED bulbs, we’ve tested multiple bulbs and brands and have put together a list of bulbs that are compatible and work well with our module.

** Please click here or scroll all the way to the bottom for the complete list we’ve tested. If you have a bulb that works that you’ve tested yourself, it would be great if you could share! **

Note: Please only use dimmable bulbs with this module. This is not an appliance module, so plugging in an appliance or something that is not dimmable may cause injury.

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

-Step 3-
Plug In the Module & Exclude (Optional)

You are now ready to plug in your module and start to sync to your Wink HUB.

Before we start the official pairing (including) process, we are going to go over how to exclude a device. This step is optional, but we like to do it with any new Z-Wave device we get/test, just to make sure. The excluding process is like a reset, and it’s helpful if you bought the device used, or if there is an issue with your HUB/Gateway. Plus, it doesn’t hurt!

IMPORTANT: Before beginning, make sure you can see your HUB from where you are standing (you can move the device later).

Excluding Steps:

  • Open up your Wink app and go to the main menu
  • Click on the, “Hubs” icon
  • Once on the, “Hubs” menu, click on the gear icon at the top right of your screen to access the, “Settings” menu
  • Select the Hub you eventually want to pair your device to
  • Scroll down about halfway and select, “Z-Wave”
  • REMINDER: Please make sure you can see your Hub from where you are excluding your device from to ensure the exclusion process works
  • While watching your HUB, click on, “Exclusion Mode” — you should see your HUB flashing
  • Push on the Middle Button on the front of your NZW36 3-5 times within 3 seconds
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • If successful, your HUB should stop flashing and turn GREEN. If it does not turn green (ie: RED), then please continue to try to exclude.

**If you are having issues excluding your device, try excluding the device directly next to the HUB. This will solve 95% of all problems you may have when excluding**

-Step 4-
Adding (Including) to the Network & Completing the Setup Process

Once you’ve finished the Exclusion Process (or if you’ve skipped it) it’s time to include your Z-Wave device to your network.

Including Steps:

  • If you’ve excluded, press the back button (<) twice on the top left of your screen, then the gear icon on the top left to return to the HUBS screen
  • On the HUBS screen, find the HUB you want to pair/include your device to and click, “Add a Product” underneath the picture of the HUB
  • Scroll down about halfway and press, “Lights”
  • Scroll down to the very bottom and press, “ZWave Switch”
  • Press, “Next” where it says to, “Refer to the product manual…” since you will not need it if you are following these directions!
  • On the, “Select HUB” screen, select your HUB of choice (if you have multiple) and click, “Next”
  • Click, “Next” again
  • Click, “Connect Now” and your HUB will start flashing
  • While your HUB is flashing, press the Middle Button on the front of your NZW36 3-5 times within 3 seconds
    (IMPORTANT: Please make sure the LED light is turning on and off when you’re pressing the button — if it isn’t, please contact us as you have likely received a defective unit)
  • If successful, your HUB will flash GREEN and your phone will say, “Success”

Congratulations, you now have a remote controlled smart plug!

IMPORTANT: It is important to note what color the HUB turns when flashing. Sometimes Wink will throw an error on the screen that says, “This is taking longer than expected”.  If your HUB turns GREEN and you still get this error, just close out of your Wink App and re-open and the switch should be there (give it a few seconds).

**If you are having issues pairing your device, try pairing the device directly next to the HUB. You can move it to its final destination once paired/included. This will solve 95% of all problems you may have when pairing**

Full Installation Videos

Below you will find our full installation videos for the Plug-In Module.  There are two videos that will be useful for when you set up your smart plug. The first video shows the entire pairing process, while the second video helps you set up a schedule with your smart plug (ie: if you want your plug to turn on and off at certain times). Thank you for your purchase and we hope you enjoy your product!

Wink NZW36 Installation

Wink "Light Schedule" Setup